Useful information

Law of Ukraine "On Financial Services and Financial Companies"

Information about the financial services provider, name, location, contact phone number, email address of the financial services provider and the address where customer complaints are accepted:

JOINT STOCK COMPANY "NEXENT BANK" (EDRPOU code 34576883);
Date and number of the entry in the Unified State Register on the state registration of a legal entity: Date of entry: 22.08.2006 Entry number: 10701020000022001
Legal entity location: Ukraine, 01024, Kyiv, Shovkovychna St., building 42-44;
tel. 0 800 30 97 77
+38 044 390 67 33
+38 067 209 34 89 - general interaction line
+38 067 467 38 69 - Bank's customer interaction line
+38 067 113 41 49 - Bank's customer interaction line (corporate clients)
info@nexentbank.com.ua - email for contact
* according to the Bank's working hours: Mon-Fri, 09:00-18:00,
call cost according to your mobile operator's tariffs.

 

Information on separate divisions, locations for providing financial services:

Depository Activities Department:

Ukraine, 01024, Kyiv, Shovkovychna St., building 42-44;

tel. 044-390-67-14/33;

fi@nexentbank.com.ua, Yuliia.Kniazhanska@nexentbank.com.ua

Information on the composition of management bodies

Information on financial performance and ownership structure

 

Information on the state registration of the person providing financial services; State registration body: National Bank of Ukraine (NBU):

NBU License:
-    Extract from the State Register of Banks; 
-    General license for foreign exchange operations No. 232-2 dated 30.09.2016, validity period is unlimited;

 

State registration body National Securities and Stock Market Commission (NSSMC): NSSMC Licenses:

- professional activity in the stock market - depository institution activity series AE No. 263478 dated 01.10.2013, validity period from 12.10.2013 is unlimited;
- professional activity in the stock market – securities trading activity, dealer activity series AE No. 185304 dated 22.11.2012, validity period from 22.11.2012 is unlimited.

 

 

SRO participant certificate: Certificate of membership in PARD (Professional Association of Capital and Derivatives Markets Participants) No. 191/1 dated 24.07.2025

Type of financial institution: Depository institution, Investment firm.

JOINT STOCK COMPANY "NEXENT BANK", as a Depository Institution, in accordance with the requirements of the Law of Ukraine "On Financial Services and Financial Companies", in particular sub-paragraph 1 of part one of Article 6, Article 7 additionally provides the client with information on financial services, namely: depository services on the basis of a concluded Agreement on the maintenance of a securities account (accounts) with the client: for individuals, legal entities, issuers, etc.

The list of financial services and their cost, which are provided to clients, are indicated in the Tariffs for depository services of the Depository Institution JSC "NEXENT BANK" (hereinafter - Tariffs), which are valid on the day of signing the Agreement with the client, and are placed at the place of providing services to clients and/or on the official website of JSC "NEXENT BANK": www.nexentbank.com.ua

Subsequently, about changes and/or additions to the Tariffs, the Depository Institution - JSC "NEXENT BANK" informs the client by placing them on the official website of JSC "NEXENT BANK" no later than 15 (fifteen) business days before the date these changes and/or additions come into force.

In accordance with sub-paragraph 196.1.1 of Article 196 of the Tax Code of Ukraine of 02.12.2010 No. 2755-VI, transactions related to depository activities in the securities market are not subject to value-added tax. In the event that financial services subject to value-added tax are provided to a client under the Agreement on the maintenance of a securities account (accounts), the procedure for paying for the financial service and value-added tax is specified in Section III of the Agreement. In the event that income and/or the nominal value of securities in cash are paid in favor of the client, the funds received by the depository institution from PJSC "National Depository of Ukraine", the National Bank of Ukraine are credited to the client's current account specified in their securities account form, in the manner provided for by the Agreement. These funds are not income of the depository institution.

The client has the right at any time to refuse the Agreement on the maintenance of a securities account, provided that the securities account is closed by providing the Depository Institution with a written notice of unilateral refusal of the Agreement and a request to close the securities account. The securities account is closed within the period determined by the internal documents of the Depository Institution, and the Agreement on the maintenance of the securities account is considered terminated on the day following the day of the client's securities account closure. The Depository Institution has the right to refuse the Agreement on the maintenance of a securities account in cases defined by law and the Agreement. In the event of force majeure, the client has the right to unilaterally refuse the Agreement by providing the depository institution with a notice of early termination of the Agreement on the maintenance of a securities account. In this case, the securities account is closed within the period determined by the internal documents of the depository institution, and the Agreement on the maintenance of the securities account is considered terminated on the day following the day of the securities account closure.

The Agreement on the maintenance of a securities account may be terminated by mutual agreement of the parties provided that the client's securities account is closed. In the event that the parties reach an agreement on the termination of the Agreement on the maintenance of a securities account, the client provides a request to close the securities account, and the parties to the Agreement on the maintenance of a securities account conclude an agreement on the termination of the Agreement. The securities account is closed within the period determined by the internal documents of the depository institution, and the Agreement is considered terminated on the day following the day the securities account is closed, which is stated in the agreement on the termination of the Agreement. The securities account is closed by the depository institution on the basis of an order from the client or their account manager, or the depository institution, in cases defined by the internal documents of the depository institution and the relevant Agreement, provided that there are no rights to any securities in such a securities account. The depository institution and the client, who are parties to the Agreement, bear property liability for non-performance or improper performance of their obligations under the Agreement. Damages caused to one of the parties due to the fault of the other party are compensated in the manner determined in accordance with the current legislation of Ukraine.

Consumer rights protection mechanisms (on the possibility and procedure for out-of-court consideration of consumer complaints, as well as on the availability of guarantee funds or compensation schemes that are applied in accordance with the legislation of Ukraine regarding certain types of financial services and/or products): The consumer rights protection mechanism is determined by the Law of Ukraine "On Consumer Protection" of 12.05.1991 No. 1023-XII. https://zakon.rada.gov.ua/laws/show/1023-12#n68 .
Disputed issues that arise in the process of providing a financial service are settled out of court, including through negotiations. If the relevant dispute cannot be resolved through negotiations, it is resolved in court in accordance with the established jurisdiction and subordination of such a dispute in accordance with the current legislation of Ukraine or in the permanent Arbitration Court of the self-regulatory organization Professional Association of Capital and Derivatives Markets Participants (PARD) https://www.pard.ua/.

The Depository Institution does not perform any actions or provide any information regarding securities belonging to the client, or information regarding the client themselves, without the corresponding written instructions of the client, except in cases expressly provided for by the current legislation of Ukraine, in particular Article 25 of the Law of Ukraine "On the Depository System of Ukraine" and Article 136 of the Law of Ukraine "On Capital Markets and Organized Commodity Markets" and/or the terms of the Agreement on the maintenance of a securities account. Disputes that arise in the process of fulfilling the terms of the Agreement on the maintenance of a securities account are resolved through negotiations. If no agreement is reached between the parties through negotiations, these disputes are resolved in the manner established by the current legislation of Ukraine.

 

National Bank of Ukraine (regulator that carries out state regulation of the financial services provider's activities):

Address: 01601, Kyiv, Instytutska St., 9; Hotline: 0 800 505 240
Website: https://bank.gov.ua

Form for electronic application of a citizen (.rtf and .pdf), sent to the email address nbu@bank.gov.ua 

 

National Securities and Stock Market Commission (regulator that carries out state regulation of the financial services provider's activities):

Website: www.nssmc.gov.ua

Reception of the Head of the Commission +38 (044) 254 24 30

Chancery +38 (044) 254 23 31

Citizens' appeals office@nssmc.gov.ua

Access to public information zapyt@nssmc.gov.ua

General correspondence info@nssmc.gov.ua 

Official communication channel: The means of the integrated subsystem for providing administrative services in electronic form of the comprehensive information system of the NSSMC (hereinafter - CIS) are used as the official communication channel in compliance with the requirements of the Law of Ukraine "On Capital Markets and Organized Commodity Markets", the Law of Ukraine "On Administrative Procedure". Documents related to obtaining administrative services, providing letters, information, including in response to NSSMC requests, submitting documents and information in the course of law enforcement, are submitted by the Applicant in accordance with the regulatory legal acts of the NSSMC in the form of electronic documents taking into account the requirements of legislation in the field of electronic document management using the CIS means at the link: https://services.nssmc.gov.ua

Address and working hours: Kniaziv Ostrozkykh St., 8, apt. 30, Kyiv, 01010

Working hours: from 9:00 to 18:00 (on Friday from 9:00 to 16:45) lunch break from 13:00 to 13:45

State Service of Ukraine on Food Safety and Consumer Protection (body on consumer rights protection matters):

Website: https://dpss.gov.ua/

01001, Kyiv, B. Grinchenka St., 1

Reception

(044) 279 12 70

24-hour Hotline (Call-center)

(050) 230 04 28 or (044) 364 77 80

Email

info@dpss.gov.ua

DEPARTMENT OF CONSUMER RIGHTS PROTECTION AND CONTROL OVER REGULATED PRICES

Consumer Protection Department:

Email s.drobotun@dpss.gov.ua

Phones: (044) 528-63-16; 522-89-09